We strive to ensure any issues are dealt with swiftly, and potential disputes are settled quickly and efficiently.
The K&M complaints procedure outlines what to do if something goes wrong:
Please download our 2024 Compliants Handling Procedure
If any dispute arises over the interpretation of or compliance with the specific clauses in an agreement or management issue the Parties will attempt to settle it firstly by negotiation over the telephone and we will do everything we can to settle a dispute.
We will provide an acknowledgement within 7 days and a full response in 28 days. Following the above if the dispute cannot be resolved this can be followed up in writing within 14 days and sent to:
Martin Kingsley (Managing Director) K&M Property Management Ltd at; c/o The Studio 63 Darlands Drive Barnet Herts EN5 2DE or by phone or email.
If the complainant is still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) then he/she can take the matter up with The Property Ombudsman Limited without charge.
Membership Number: ZA194507
Or Write to:
The Property Ombudsman Limited
Milford House
43 – 55 Milford Street
Salisbury
SP1 2BP
Tel: 01722 333306
Fax: 01722 332296
E-mail: admin@tpos.co.uk
Website: www.tpos.co.uk